* Our factories are still operational and every action has been taken to protect the health of our employees and community. We are still fulfilling orders on a daily basis, however, things are moving slower than they would be in normal conditions.
As a direct result of the coronavirus (COVID-19) pandemic, production and delivery times have been delayed by up to 10 business days than the time frame below.
Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.
ESTIMATED TIME OF ARRIVAL
All items offered on Pawsionate are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We process orders on business days which are Monday through Friday, Pacific Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date listed above, please contact us at email@example.com. We will take care of this for you.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.