Product Cancelation & Refund

Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancelation Policy:

Orders are confirmed for printing 03 hours after they’re placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be canceled and modified within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

 

Refund Policy:

All items are made to order – this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we will not accept return and exchange requests for subjective reasons such as No longer interested, The size is correct but simply doesn't fit, The quality is loosely not to your expectations, etc. 

If the item is defective, damaged/broken, wrong, please contact our Customer Support. Our policy lasts 20 days since your delivery date.If your report exceeds this period, we will not be able to offer our warranty. Therefore, please make sure you unpackage the order immediately upon receipt and contact us. 

 

Claim Procedures

1. Take a photo of the item(s)

We strictly require graphic proof to resolve claims so please make sure you attach at least a well-focused photo of the defective item so we can provide you with a resolution quickly. Claims that are not accompanied by proof will not be reviewed. 

2. Contact us via email (support@pawsionate.com) or fill this form 

Please submit your photo(s) and state clearly whether you wish for a remake or a refund. This will help avoid back and forth communication. 

3. Wait till our support team get back to you within 24 - 48 hours

 

Remake timeline 

Once our support agent confirms a remake is eligible for your claim, please follow the delivery timeframe they provide you. As soon as the remake is shipped, you will receive the shipment update via email. That would be the only communication we update you regarding that remake so please follow attentively. 

 

Refund timeline

Once we issue your refund, the amount will be processed to the original payment method you chose to make your purchase. It would take 7-10 business days for the amount to reflect on your bank account so please await. If the amount doesn't return after this period, please contact your issuing bank for more information. 

We won't be able to process both a refund and a remake. You are only eligible for either option at a time.