Due to the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly differ from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
You could request a refund or a replacement within 20 business days of receiving your order. Please contact our Customer Support team to start the complaint process. Please include the following information:
REFUND (if applicable)
We will NOT refund items which damaged by our factory or the carrier. A new replacement will be sent instead.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
We will NOT refund in case you REFUSE to receive it either.
If your order hasn't arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.
Please be informed that a management and processing fee (20% of your total order value) will be applied for the cancellation.