How do I join?
Joining is as easy as pie, all you have to do is create your account HERE.
Already have an account? All you have to do is log in to your existing account HERE to view your account status and loyalty information.

What is PawPoint(s)?
PawPoint(s) are the points you earn in Pawsionate Loyalty Program that PawPerks you when you make purchases at our store or when you complete some easy missions. These points can then be used to redeem for cool gift or appealing vouchers.

What is PawPerk(s)?
PawPerk(s) are the rewards you get by exchanging your PawPoints.

Does joining the program cost any fees?
No! This program is completely free and will always be free. We welcome all pet lovers to join us on this program, carry out some small missions to gain PawPoints for later use.

Are my personal information safe?
All information you share with us by signing up an account and making purchases will be the only data we keep.This is to help us manage your membership, give you all granted benefits and PawPerks and provide you with instant support when anything goes south.

I forgot my password. What should I do?
In case you forgot your password, please hit the Forgot password? button then submit your email address so that a reset password link can be sent to you.

How can I view my membership history?
All activities (including the PawPoints earned/redeemed through these actions) can be viewed and recorded in the History section.

How long do we keep your data?
We will keep your personal data as long as your account is active and it's necessary for us to process your orders (if any).

What if I input incorrect birthday? Can I change?
You won't be able to edit your birthday by yourself at the moment. Please contact our customer service at HERE to have your birthday information updated.

I changed my birthday. Will I be given PawPoints again this year?
Members will only be granted PawPoints for their birthday once a year. Therefore, if a member changes their birthday and they have already been given PawPoints for their birthday that year, they will not be given PawPoints again.

How can I leave the program?
It can only be done on our end. Please contact our customer service HERE to have your account deleted.

How do I earn PawPoints?

• There are a lot of missions that help you earn PawPoints, many of them do not require spending money: refer your friends, add your birthday, follow us on Facebook, write us whole-hearted product reviews, etc.
• We will be constantly adding new ways to earn PawPoints, so always keep your eye on Loyalty Program Page and PawPerks email updates.

How do I view my PawPoints?
You can log in to your account then view your points and tier status at the top of your account page.

Do my PawPoints expire?
Yes! If you do not redeem any PawPoints for 6 months since you last purchased an order/created an account, your PawPoints will expire. We will make sure to send you an email when your PawPoints are about to expire, but to keep them active, just make sure to redeem PawPoints within 6 months.

Can I combine multiple codes/PawPerks on one order?
We only allow one discount code at a time, which means if another discount outside of the Loyalty Program had already been appplied to your order then you will not be able to use any discounts or PawPerks granted from the Program.

Can I ask to reimburse on my order if I had forgotten to redeem PawPoints when ordering?
If you'd forgotten to register your purchase with PawPoints earned from our Loyalty Program, you can contact our customer service HERE and have the amount reimbursed. Your PawPoints will be automatically deducted as soon as the refund is issued.

I've just made an order. Why I haven't received any PawPoints yet?
PawPoints will be added to your account 24 hours after your first purchase is recorded.

What happens when my order is refunded (fully or partially?)
You will not be given the PawPoints back used on your previous purchase

Can I transfer my PawPoints or send them to a friend/family member?
This is not technically possible.Your PawPoints are yours to use only.

How many times can I ‘refer a friend’?
You can refer as many friends as you like. The more, the merrier!

Why did I not receive anything for my referral?
The referred customer must make a purchase and use the referral code offered to them when they click the referral link for the referral to be successful.

What are Pawsionate Loyalty tier?
The Pawsionate Loyalty Program has 4 membership tiers:

• The Silver tier: ($1-$98 USD spent) When you create an account through our website, you’ll automatically be enrolled in the Silver membership tier with early Access Special Program, Exclusive Offers & Discounts and Priority Support.
• The Gold: ($99-$198 USD spent) If you spend between $99-$198, you’ll be upgraded to the Gold membership tier! In addition to same privileges as the Silver Tier, you’ll also gain Upgrading Tiers Bonus.
• The Premium: ($199-$398 USD) If you spend between $199-$398, aside from the same benefits as the Gold tier, you will also receive Special Access To Limited Collections.
• The Diamond: ($399 USD or more spent) If you spend between $399 or more (fantastic!), aside from the same benefitd as the Premium tier, you will also receive Secret Offers.

How will I know when I qualify for a new tier?

• When your account is upgraded to a higher tier, a notification email will be sent to you instantly so that you know you qualify for more benefits from us (Congratulations!)
• A pop-up notification will also show up as soon as you purchase/earn enough to level up.

How do the PawPerks work?

• Redeem at Checkout: You can exchange PawPoints for a discount at checkout. This promotion works based on your account tier (Maximum $10).
• Discount and Freeshipping Voucher: exchange required amount of PawPoints for a corresponding voucher.
• Secret Gift: exchange PawPoints for a 100% discount code only applied for a secret gift. When you choose this PawPerk, that secret gift will be automatically added to your cart. You just need to check out your item as usual.
• We will be constantly adding new appealing PawPerks, so always keep your eye on Loyalty Program Page and PawPerks email updates.