Reset your password
We will send you an email to reset your password.
How do I join?
Joining is as easy as pie, all you have to do is create your account HERE.
Already have an account? All you have to do is log in to your existing account HERE to view your account status and loyalty information.
What is PawPoint(s)?
PawPoint(s) are the points you earn in Pawsionate Loyalty Program that PawPerks you when you make purchases at our store or when you complete some easy missions. These points can then be used to redeem for cool gift or appealing vouchers.
What is PawPerk(s)?
PawPerk(s) are the rewards you get by exchanging your PawPoints.
Does joining the program cost any fees?
No! This program is completely free and will always be free. We welcome all pet lovers to join us on this program, carry out some small missions to gain PawPoints for later use.
Are my personal information safe?
All information you share with us by signing up an account and making purchases will be the only data we keep.This is to help us manage your membership, give you all granted benefits and PawPerks and provide you with instant support when anything goes south.
I forgot my password. What should I do?
In case you forgot your password, please hit the Forgot password? button then submit your email address so that a reset password link can be sent to you.
How can I view my membership history?
All activities (including the PawPoints earned/redeemed through these actions) can be viewed and recorded in the History section.
How long do we keep your data?
We will keep your personal data as long as your account is active and it's necessary for us to process your orders (if any).
What if I input incorrect birthday? Can I change?
You won't be able to edit your birthday by yourself at the moment. Please contact our customer service at HERE to have your birthday information updated.
I changed my birthday. Will I be given PawPoints again this year?
Members will only be granted PawPoints for their birthday once a year. Therefore, if a member changes their birthday and they have already been given PawPoints for their birthday that year, they will not be given PawPoints again.
How can I leave the program?
It can only be done on our end. Please contact our customer service HERE to have your account deleted.
How do I earn PawPoints?
How do I view my PawPoints?
You can log in to your account then view your points and tier status at the top of your account page.
Do my PawPoints expire?
Yes! If you do not redeem any PawPoints for 6 months since you last purchased an order/created an account, your PawPoints will expire. We will make sure to send you an email when your PawPoints are about to expire, but to keep them active, just make sure to redeem PawPoints within 6 months.
Can I combine multiple codes/PawPerks on one order?
We only allow one discount code at a time, which means if another discount outside of the Loyalty Program had already been appplied to your order then you will not be able to use any discounts or PawPerks granted from the Program.
Can I ask to reimburse on my order if I had forgotten to redeem PawPoints when
If you'd forgotten to register your purchase with PawPoints earned from our Loyalty Program, you can contact our customer service HERE and have the amount reimbursed. Your PawPoints will be automatically deducted as soon as the refund is issued.
I've just made an order. Why I haven't received any PawPoints yet?
PawPoints will be added to your account 24 hours after your first purchase is recorded.
What happens when my order is refunded (fully or partially?)
You will not be given the PawPoints back used on your previous purchase
Can I transfer my PawPoints or send them to a friend/family member?
This is not technically possible.Your PawPoints are yours to use only.
How many times can I ‘refer a friend’?
You can refer as many friends as you like. The more, the merrier!
Why did I not receive anything for my referral?
The referred customer must make a purchase and use the referral code offered to them when they click the referral link for the referral to be successful.
What are Pawsionate Loyalty tier?
The Pawsionate Loyalty Program has 4 membership tiers:
How will I know when I qualify for a new tier?
How do the PawPerks work?
* Please check available Size/Color options below: