How It Works

We've made the order process incredibly quick and easy. Pet owners often have their hands full so it was important to us to make the order process really simple.

STEP 1 - PLACE YOUR ORDER
• Choose your portrait style. We have portraits to suit both male and female pets.
• Upload your pet photo using the upload button on the product page. Make sure your photo follows our Photo Guidelines!
• Add to cart and place your order.

STEP 2 - CUSTOM PET ART CREATION
• Our expert designers will create your personalized pet portrait with care and attention.
• We use proprietary design techniques, photo re-touching and professional blending processes in our design house to produce your canvas. We do not paint from scratch since we are a digital design team.
• We'll go through an in-house quality check to ensure your unique pet artwork is absolutely pawfect!

STEP 3 - PRINT AND SHIP
• We'll print your one of a kind pet art masterpiece on to your chosen product.
• After one last quality check, we'll carefully package your order and ship it to your doorstep.
• You'll receive your parcel tracking number as soon as it's available.

PHOTO GUIDELINES - PHOTO TIPS FROM OUR EXPERTS!
• Take your pet photo at eye level.
• It works best if the pet is looking a little bit away from the camera.
• Try to make a close up, so we can see your pet's unique features.
• Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
• Avoid uploading blurry photos
• Make sure no ears are out of frame!

Please note: We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload. We do try to adhere to any notes added to orders but cannot guarantee it. E.g. we can indeed remove red eye, but we can't make your pet's mouth open, if it is closed in the photo.

If we receive a photo that doesn't follow our guidelines, we cannot guarantee that the final edit will come out as you want it to. We cannot offer replacements in these cases, so take your time to take a good photo.

Note that all examples on site were made from high quality photos. It's your responsibility to make sure the photo you provide meets our guidelines. If it doesn't we will try our best to produce a high level finish but generally your result will not match that shown on our website.

While we do try to review all photos we receive, sometimes because of high demands the pictures are not checked very carefully. That's why it's very important that you provide a photo of high quality! Thank you for your understanding :) 

The Pawssionate Team